SAIF: Making Services Accessible
3. Involving Disabled People and their Representatives
3.1 Customer Feedback and Planning with Disabled People
You consult customers and their representatives about your service on a regular basis, for example every 12 months.
You supply information about your service to customers and their representatives, and invite feedback, including from people with:
- visual impairments
- hearing impairments
- dual sensory impairments
- impaired mobility
- learning difficulties
- specific learning difficulties such as dyslexia
- mental health support needs
- communication support needs.
You monitor the feedback.
The feedback is incorporated within your service delivery plan.
You publicise any changes to services arising from customer feedback.
All staff, managers, volunteers and customers know about these procedures.