SAIF: Making Services Accessible
2. Developing Your Service to Ensure Accessibility
2.1 Premises
Your service carries out regular access audits to ensure your premises are accessible for all disabled people.
Your premises have:
- blue badge parking
- easy access into, within and out of the building
- accessible toilets
- clear signage
- hearing loops.
All staff, managers, volunteers and customers know about these facilities.
2.2 Service Delivery
You regularly review the delivery of your service to make the best use of your resources.
The review looks at how you can improve the accessibility of your service, for example by using or providing:
- helplines, including telephone and text
- email and fax as alternatives to letters
- online services
- home visits
- accessible outreach provision
- flexible opening hours.
All staff, managers, volunteers and customers know about these provisions.