SAIF: Making Services Accessible
1. Governing to Ensure Accessibility
1.1 Defining Your Service
Your service has a clear statement of its values and role including:
- the purpose of your service
- your target user group(s)
- the scope and aims of your service.
All staff, managers, volunteers and customers know about your objectives.
1.2 Equal Opportunities
Your service has a comprehensive equal opportunities policy which includes:
- a commitment to meeting the needs of everyone in the community
- your implementation and monitoring plans
- equality training for all staff, managers and volunteers.
You ensure that none of your other policies or practices conflicts with the equal opportunities policy.
All staff, managers, volunteers and customers know about your objectives.