SAIF: Making Services Accessible
The role of these guidelines
These guidelines are intended to help agencies in the voluntary, public and private sectors enable disabled people to access information and advice services more easily.
We recognise that disabled people access information and advice from specialist and generalist services and from agencies where information and advice is only a small part of their work. These guideliness apply to all of them.
The standards which the guidelines recommend establish the boundaries of a service. They do not detail procedures and systems or contain targets. They identify a range of indicators which can be used to develop performance targets that can be monitored and reviewed. They should be seen as a framework for continual improvement and development. Disabled people must be able to influence future changes.
The guidelines are relevant to any agency no matter how large or small. They are a tool for service providers and disabled people.
They are in three sections dealing with service governance, service delivery and involving disabled people.