If you want to improve your service
...ask disabled people!
SAIF published a Guide to User-Led Service Reviews in January 2003. Like the SAIF Standards, the guide is designed to be used by any agency which provides an information or advice service, and is free of charge.
The guide is intended to help agencies put in place a process which measures the extent to which they are meeting the needs of disabled people. Ideally the process will test the success of their implementation of the SAIF Standards, and provide a framework for continual improvement.
The guide is very easily used, just 20 pages long, and suggests a process which can easily be incorporated into broader accreditation and quality management systems. Like all the work and publications of SAIF, it stresses the importance of involving disabled people in the review, planning and development of services.
|Guide to User-Led... - Online version|
|Guide to User-Led... - PDF format 167kb|
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