Publications

Standards for disability information and advice provision in Scotland
(Revised 2004)

---

 

Published by the Scottish Consumer Council, Royal Exchange House, 100 Queen Street, Glasgow G1 3DN

ISBN 0-9546700-1-9

© Scottish Accessible Information Forum, 2004.

First revised edition. First published 1999, reprinted 2001 and 2002.

The information on this site is copyrighted to SAIF but can be copied and distributed if the source is acknowledged.

---

Table of content

Foreword

Acknowledgements

Introduction

1. Background to the standards
2. The role of the standards
3. The role of information and advice
4. The information and advice process
5. The involvement of service users and disabled people
6. The legislative context for the standards

The standards and local information strategies

1. Strategic responsibilities
2. The process for planning and review

The standards and disabled people or their representatives

1. Reception standards
2. Process standards
3. Standards of service
4. When things go wrong
5. Getting involved

The standards for information and advice providers

Standard 1: Governance to ensure accessibility

1. Defining you service
2. Equal oppportunities
3. Service planning
4. Service review
5. Forward planning
6. Independent information and advice

Standard 2: Developing your service to ensure accessibility

1. Premises
2. Methods of delivery
3. Hours of opening
4. Promotion of services
5. Alternative formats
6. Interpretation
7. Information for children and parents
8. Relationship with other providers and referral arrangements

Standard 3: Managing your service to improve access

1. Managing your service
2. Managing and training information and advice workers
3. Confidentiality and access to information
4. Information resources
5. Case management
6. File review
7. Identifying outcomes

Standard 4: Strategies for involving disabled people and their representatives

1. Service user feedback
2. Complaints and rights of redress
3. Planning with disasbled people

Self-assessment checklists

Checklist 1
Governance to ensure accessibility

Checklist 2
Developing your service to ensure accessibility

Checklist 3
Managing your service to improve access

Checklist 4
Strategies for involving disabled people and their representatives

Useful addresses

Feedback

---

This document is available on request in:

• Braille
• Large print
• Audio tape
• Computer disk
• CD rom.

For alternative formats contact SAIF.

C/o The Scottish Consumer Council
100 Queen Street
Glasgow G1 3DN
Tel: 0141 226 5261
Fax: 0141 221 0731
Minicom: 0141 226 8459
E-mail:

|top|
|content|next|

---