Standards for disability information and advice provision in Scotland (Revised 2004)
Useful addresses
This section includes some addresses that may be useful to you in developing the standards in your organisation or locality, or, in ensuring access to information and advice service.
The Scottish Accessible Information Forum (SAIF)
SAIF works to promote the rights of disabled people and carers to accessible information.
C/o The Scottish Consumer Council
100 Queen Street
Glasgow G1 3DN
Tel: 0141 226 5261
Fax: 0141 221 0731
Text: 0141 226 8459
E-mail:
Update
Update collates and disseminates disability and impairment related information to first tier information providers throughout Scotland.
27 Beaverhall Road
Edinburgh EH7 4JE
Tel: 0131 558 5200
Fax: 0131 558 5201
Text: 0131 558 5202
E-mail:
Web-site: www.update.org.uk
Citizens Advice Scotland (CAS)
CAS is Scotland's support service for Citizen's Advice Bureaux, providing training and other support services to CABx in Scotland.
Spectrum House, 1st floor
2 Powderhall Road
Edinburgh EH7 4JE
Tel: 0131 558 5200
Fax: 0131 558 5201
E-mail:
Web-site: www.cas.org.uk
Disability Rights Commission (DRC)
The DRC is an independent body estblished by Act of Parliament to eliminate discrimination faced by disabled people.
DRC Helpline
Freepost MID02164
Stratford upon Avon
CV37 9BR
Tel: 0845 762 2633
Fax: 0845 777 8878
Text: 0845 762 2644
E-mail: Website: www.drc-gb.org
HomePoint
HomePoint aims to improve the scope and quality of housing information and advice throughout Scotland. It has developed a range of resources to support the development of standards in advice and information providers.
Scottish Homes
Thistle House
91 Haymarket
Edinburgh EH12 5HE
Tel: 0131 313 0044
Fax: 0131 337 0578
E-mail: Website: www.homepoint.communitiesscotland.gov.uk
Advice Services Alliance (ASA)
The ASA is the umbrella organisation for independent advice services in the UK. They have carried out research into the application of Standards and Quality Assurance systems in information and advice providers.
4 Dean's Court
St Paul's Churchyard
London EC4V 5AA
Tel: 020 7236 6022
Fax: 020 7248 3367
E-mail:
Web-site: www.asauk.org.uk
Advice UK
Advice UK is the UK’s network for independent advice centres. They provide a range of training and support services to information and advice providers.
New London Bridge House, 12th Floor
25 London Bridge Street
London SE1 9ST
Tel: 020 7407 4070
Fax: 020 7047 4071
Email:
Website: www.adviceuk.org.uk
Chartered Institute of Library and Information Professionals (CILIP)
The CILIP is a professional body that oversees policy, standards and development of library staff.
7 Ridgmount Street
London WC1E 7AE
Tel: 020 7255 0500
Fax: 020 7255 0501
Email:
Website: www.cilip.org.uk
Telephone Helplines Association
The Telephone Helplines Association is the UK’s network for helpline services. It provides a range of guidance and support services to helplines, and has developed the THA Quality Standards.
Pentagon Centre
Suite 418
Washington Street
Glasgow G3 8AZ
Tel: 0141 225 0188
Fax: 0141 204 3845
Email:
Website: www.helplines.org.uk
Information Commissioner
The Information Commissioner oversees the Data Protection Act 1998 and maintains the Data Protection Register.
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 01625 545 700
Fax: 01625 524 510
Email:
Website: www.informationcommissioner.gov.uk