Standards for Disability Information and Advice Provision in Scotland

Self-Assessment: Checklist Three - Managing Your Service to Ensure Accessibility

3.1  Managing your Service

Do you have a written description of your management structure?

Do you maintain an office manual that collates details of office practice and that is readily available to all staff and managers?

Is responsibility for the maintenance of this manual clearly assigned in your management structure?

3.2  Managing and Training Your Workers

Do you document, in a job description, the skills, knowledge and experience required by advisers and other staff, and the tasks they are required to perform?

Do you have an annual performance appraisal system for staff and volunteers?
Do you evaluate performance against each member of staff's responsibilities and objectives?
Do you have a method by which you can act upon these appraisals?

Do you