Standards for Disability Information and Advice Provision in Scotland

Standard 4: Involving Disabled People and their Representatives

4.1 Feedback from Service Users

You should make sure that you have procedures for actively encouraging feedback from your service users.  A systematic way of monitoring this feedback and incorporating it into your service plan should be in place.

You should publicise any changes to your services which arise from feedback from service users. 

Your service exists to meet the needs of current and potential service users. It will be more effective if it has mechanisms thro