Standards for Disability Information and Advice Provision in Scotland

Standard 2: Developing Your Service to Ensure Accessibility

2.1 Premises

You should review your premises at least once every two years.  You should look at the following:

- suitability of location to your catchment area,
- accessibility for those with particular physical or sensory needs or with reading and communication difficulties,
- level of provision such as confidential interview rooms.

You should produce this as an action plan or strategy paper.

As a minimum all agencies providing an advice service on the premises must have the following:

adequate public reception and waiting room,
private interviewing rooms that are sound-proofed and not visible to other users,
private office for follow-up work,
accessible and adequate toilet facilities,
means of occupying children of your users.

Location

The quality and maintenanc