Standards for Disability Information and Advice Provision in Scotland

Information and Advice Providers

Please make sure that all managers, staff and volunteers are aware of these Standards.

You should involve your service users at all stages.

Standard Four offers strategies for involving disabled people.

This section offers guidance for information and advice providers.  It focuses on how to meet the needs of disabled people and also to ensure their involvement in the planning and delivery of services.  It is particularly designed for generalist agencies that do not specialise in meeting the needs of disabled people.  It is designed to provide such bodies with a range of tools to assist with compliance.

These Standards relate only to the provision of information and advice.  Where an organisation provides a range of other services it is reasonable to only apply these Standards to the section of the agency p