The Standards are intended to help agencies in the voluntary, private and statutory sectors so that disabled people can access information and advice services easily.
The Standards recognise that disabled people access information and advice from a range of agencies:
specialists in disability issues, general advice services which offer their services to all members of the public, agencies where information and advice form only a small part of their work.
The Standards are designed to apply to all of these agencies. However, they are particularly aimed at those agencies which provide a service to all members of the public. This is so that these agencies can provide a good service for disabled people.
The Standards are a way of establishing the boundaries of a service. They do not de