Guide to User-Led Service Reviews
1. Introduction
Like the SAIF Standards, this guide for agencies to a user-led review or evaluation process is designed to encourage disabled people to make demands upon service providers, and to participate in creating improvements to services. There is no substitute for the involvement of disabled people themselves, and this guide reflects that assertion.
SAIF recognises that disabled people access information and advice from a range of types of agency. This includes those that specialise in impairment issues, generalist information and advice agencies, and those where information or advice is only part of their work. The Standards are designed to be applicable to all, and so is this guide.
It is important that the Standards are not seen as providing a maximum level of service, but a framework for continual improvement. Future developments in agencies need to be informed by the aspirations of disabled people themselves.
This guide suggests a process which should achieve exactly that if implemented on a regular basis such as every three or four years, and one which can easily be incorporated into broader accreditation and quality management systems.
|top|