Guide to User-Led Service Reviews
8. Analysing the information collected
The review team should continue to meet during the period when questionnaires are being returned and/or interviews being carried out. It’s important to share ideas and observations about the information being collected and collated. These observations are important and should be noted separately. They should also form part of the final report along with the information collected directly from the users. The process will also help everyone involved in collating the information from the questionnaire returns and interviews.
List the answers to each question in the questionnaire and then summarise them, indicating the numbers of returns which support each summary.
Identify a person or a few people who will then convert the summaries into a draft report which can be discussed, revised and agreed.