Guide to User-Led Service Reviews
Contents Page
- Introduction
- Purposes of a user-led review
- Recruiting a review team
- Getting organised
- Identifying service issues and factors
- Organising a questionnaire
- Organising the interviews
- Analysing the information collected
- Feeding back the results and implementing change
- Sample questionnaire
- Checklist for planning and practical arrangements
- Acknowledgements
Page updated 06.04.2003