SAIF: Standards for Disability Information and Advice Provision in Scotland
Standard 1: Governing to Ensure Accessibility
1.4 Service Review
You should regularly review your work against the targets and indicators set in your service plan.
Your review should be available in accessible form at least once a year.
Your annual review should look at the work of the past year. It should assess its effectiveness. This will help you build on the successes of the year and plan the work of the following year. Weaknesses in the past year can be remedied.
Longer-term aims and objectives can be adjusted as a result of this review. It can also be used to adjust individual workplans in order to address gaps identified in your service.
It can also be useful for you to review any changes in legislation or in the procedures and policies of your local authority as these may have affected your users. You should also consider the impact of any future changes and include these in your service plan.
This review process is part of your commitment to your users and the wider community. It will ensure your service meets the needs of your users and represents value for money.
Go to the next page: Standard 1.5 - Forward Planning